Update: Just as I hit the publish button on this post, I got news that Komen's Karen Handel resigned. Perhaps the sixth stage is fire the staff person who was primarily responsible for the mess. Now that we've had a few days to let the dust settle from the Komen-Planned Parenthood firestorm, it is time to think about takeaways for other nonprofits. Deanna Zandt presents an analysis of what made this particular pr crisis different from others and the teachable moments that are useful other … [Read more...]
That Was A Spectacular Failure!
On Monday, I attended Compasspoint's Nonprofit Day 2011. The theme was "Inspired Resilience: How we sustain People, Organizations, and Causes." I attended a fantastic workshop facilitated by Michelle Gislason, Senior Project Director, CompassPoint, called "How to Fail Spectacularly (and What You Can Learn from It)" Here's a few key takeaways and resources. There are two different views about failure that people in the room who work for nonprofits have - one positive and one negative. … [Read more...]
NTC Plenary: Dan Heath, Flip the Switch
The Friday plenary session at the NTC featured Dan Heath, Co-Author of Flip the Switch, and was all about organizational change. Holly warmed up the crowd with a humorous slide show about the Internet connectivy. This year 2008 people are in attendance, the most ever. Also new this year is the online NTC. She gave a quick update on NTC and thanked everyone including, staff, the community, and sponsors. How great it is to be in a room with everyone. Want to do more. Help support … [Read more...]
Lessons from Red Cross: Twitter Mistakes and How To Handle Them
Back over the summer, I wrote a post called "What was your worst social media mistake? What did you learn?" If you read through the comments, misdirected tweets (tweets sent to an organizational account, not a personal account or private message sent out to all) were the most common. These ranged from tweeting about a favorite television show to much worse, tweeting the "c-word" Back in November, someone in Senator Dowd's office made this epic Twitter mistake. They apologized and … [Read more...]
What Was Your Biggest Social Media Mistake? What Did You Learn?
"I made a mistake." Those are hard words for some people to utter when there has been a screw up and they're responsible for it. It is especially hard given the blame game culture that exists in most workplaces and work relationships. That's where people are quick to point a finger at you and make you feel shame. After all, nothing focuses the mind as like a hanging as Samuel Johnson once said. I feel very differently. If I made a mistake, I admit it and try to learn from it. Carol … [Read more...]
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