The After Action Review is a reflective practice that can be used for anything, but I find it especially valuable for social media pilots and experiments. The After Action Review (AAR) is a structured way to capture the lessons learned from any project, with the intent of improving future performance. It is an opportunity for a group to reflect on a project, activity, event or task so that they can do it better the next time. It can also be used in the middle of a project or strategy to … [Read more...]
Taking 18 Minutes Day Towards A Year-Long Focus
Over the holiday break, I read 18 Minutes: Find Your Focus, Master Distraction, and Get the Right Things Done by Peter Bregman who blogs at at the HBR. This book is a gem. Each chapter starts with a personal story that illustrates a concept related to managing unproductive distractions. What's refreshing and different about this book is that it isn't about trying to get everything done efficiently. Instead he guides you on how to focus on what matters and ignore the rest. He offers … [Read more...]
A Wiki Tribute to Stephanie McAuliffe
If you do any work in the field organizational effectiveness or nonprofit capacity building, whether you are a consultant or funder for such programs, then you know Stephanie McAuliffe, the Director of Human Resources and Organizational Effectiveness at the David and Lucile Packard Foundation. Today is her last official work day at the foundation and tomorrow is the first day of her retirement. This post is my personal tribute - and a request to send her some good wishes on the Stephanie … [Read more...]
What is the scaffolding for learning in public?
I've been writing about wikis (and other social technologies) can be terrific platforms for supporting professional learning in real time, but it requires a comfort level with “learning in public.” You can learn in public in different ways - self-directed individual learning, with a peer group or in an organization, or as a network or entire field practice. The Packard Foundation's organizational effectiveness wiki has an excellent example of this networked approach to public learning … [Read more...]
Lessons from Red Cross: Twitter Mistakes and How To Handle Them
Back over the summer, I wrote a post called "What was your worst social media mistake? What did you learn?" If you read through the comments, misdirected tweets (tweets sent to an organizational account, not a personal account or private message sent out to all) were the most common. These ranged from tweeting about a favorite television show to much worse, tweeting the "c-word" Back in November, someone in Senator Dowd's office made this epic Twitter mistake. They apologized and … [Read more...]
