As we enter the age of automation, more and more nonprofits are using bots. If bots are designed well, they can have impact. The San Francisco Museum of Art recently launched an ingenious bot called "Send Me" that allows anyone to send a simple text message and receive a picture of a piece of art matching the idea, words, or phrase texted. This is not the first art museum bot, as MOMA launched a bot on Twitter that shares art in 2014 and there are a number of museums that have used Facebook … [Read more...]
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5 Ways Nonprofit Facebook Messenger Bots Can Deliver Impact
In my last post about nonprofit bots, I discussed the big picture of automation in the nonprofit space and what I learned from the "The Beth Bot" experiment. For this post, I did a landscape scan to identify some of the best examples of nonprofit bots. (These examples use Facebook Messenger, but bots be deployed other platforms or apps.) What is a Chat Bot? Why Use One? More and more people are adopting social media messaging, including Facebook Messenger, to contact nonprofits with … [Read more...]
Nonprofits in the Autonomous World: Will the Bots Take Over?
What is the “autonomous world?” As Jeremiah Owyang, founder of Crowd Companies, describes it as drones, robots, chat bots, and AI. He should know, having tracked and observed the disruption caused by online technology over the past decade. We are in the middle of global disruption due to widespread mobile Internet and cloud technology, Big Data, the rise of the collaborative economy and crowdsourcing/funding. As Jeremiah points out, we are entering the next phase where robots, drones, bots, … [Read more...]
The Triple Bottom Line in India: Software, Quality Education, and Early Learning
After I finished teaching an intensive Networked NGO workshop for Packard family planning grantees in Delhi, I headed to Bangalore to visit my friend and colleague, Rufina Fernandes where I conducted a social media workshop for staff and teachers and got see a start up education company and its CSR program, close up. I met Rufina in 2008 in Australia when I keynoted the Connecting Up Conference and taught social media workshops for NGOs. At the time, Rufina was the CEO of Nasscom Foundation … [Read more...]
The Promise & Peril of Creator Tools Like ChatGPT for Nonprofits
The Chronicle of Philanthropy recently published an opinion piece, “AI Can Help Nonprofits Reach More Donors But Fundraisers Can’t Ignore Potential Pitfalls,” a topic that Allison Fine and I have been researching and writing about since 2017. In 2019, we did a deep dive on AI & Giving to look at the landscape of fundraising tools & platforms using AI and the implications. Our next project was the research and writing of the “The Smart Nonprofit: Staying Human-Centered in an Age … [Read more...]
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